Returns and Exchanges
Eligibility: Returns and exchanges are accepted within 30 days of receiving your order. The product must be in its original, unused, and undamaged condition, with all original packaging and documentation.
How to Return: To initiate a return or exchange, please contact us at contact@oxera.site with your order number and reason for return. Our customer service team will provide you with a return authorization and instructions.
Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance.
2. Refunds
Refund Process: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If everything is in order, we will process your refund to the original payment method. Refunds typically take 7-10 business days to appear on your statement.
Partial Refunds: In some cases, such as items that are not in original condition, partial refunds may be issued.
Non-Refundable Items: Certain items, including gift cards and final sale items, are non-refundable.
3. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery for a full refund or replacement. We may request photos of the damage for verification. We will cover the return shipping costs for defective or damaged items.
4. Cancellations
Orders may be canceled within 24 hours of purchase. After that, cancellations are not guaranteed, as processing may have already started. If you wish to cancel your order, please contact us immediately at contact@oxera.site.
5. Gift Returns
If you received a product as a gift and would like to return it, you can request an exchange or store credit. The return policy applies in the same manner as with standard purchases.
6. Restocking Fees
In certain cases, we may charge a restocking fee for returned items, particularly for high-value items or items that were customized. This will be clearly stated at the time of purchase.
7. International Returns
International customers are responsible for all return shipping costs and may be subject to customs duties or taxes. Please ensure that the item is returned within 30 days of receipt to qualify for a refund.
8. Order Modifications
Once an order is placed, modifications such as changes to the shipping address or product selection cannot be made. However, you may cancel the order within 24 hours and place a new one.
9. Policy Changes
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page with the updated effective date. Please review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
Oxera Luxury Watches
Email: contact@oxera.site
Phone: (832) 555-9876
Address: 1234 Luxury Lane, Houston, Texas
Website: www.oxera.site