Sales Policy for Oxera Luxury Watches

Effective Date: December 11, 2024

1. Introduction

At Oxera Luxury Watches, we are committed to offering our customers the finest luxury timepieces, supported by top-notch customer service. This Sales Policy outlines the terms under which we sell our products, including pricing, orders, shipping, and handling of potential issues. By purchasing from Oxera Luxury Watches, you agree to the terms outlined here.

2. Pricing and Availability

Pricing: All prices displayed on our website are in USD and inclusive of taxes (unless otherwise stated). Prices are subject to change at any time, but orders will be processed at the price displayed at checkout.

Product Availability: While we strive to maintain accurate inventory, availability is subject to change. If an item you’ve ordered is out of stock, we will notify you immediately and provide options for a refund or substitution.

3. Order Process

Placing an Order: When you place an order with us, you will receive an email confirmation. This email confirms that we have received your order. It does not, however, constitute an acceptance of the order. The contract between you and Oxera Luxury Watches will only be formed once your payment has been processed successfully.

Order Acceptance and Confirmation: After processing your order, we will send you a final confirmation email. This email serves as proof that we have accepted your order and prepared it for shipment.

Payment Methods: We accept various forms of payment, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure methods.

4. Shipping and Delivery

Shipping Information: We offer both domestic and international shipping. Shipping fees are calculated at checkout based on your location. Delivery times vary depending on your location, with domestic shipments typically arriving within 3-5 business days.

Shipping Delays: While we aim to ship your order promptly, shipping delays may occur due to unforeseen circumstances such as extreme weather, customs issues, or supply chain disruptions.

Packaging: Each luxury timepiece is carefully packaged in a premium Oxera box to ensure safe delivery.

5. Returns and Cancellations

Order Cancellations: You may cancel your order within 24 hours of placing it. After this period, cancellations are not possible as your order will already be processed for shipment.

Returns: We accept returns within 30 days of receipt, provided the product is in new, unused condition. To initiate a return, please contact our customer service team.

6. Customer Service

Customer Support: If you have any questions or need assistance with your order, please don’t hesitate to contact our customer support team via email at info@oxera.site or call us at (555) 123-4567.